They billed my Credit Card Business April 6, 2020 and I received the kit April 25, 2020. . I started using the set April 26, 2020 per the directions. . I have used other whitening devices in dental offices and over the corner and all of them worked other than they were not user friendly so I had a concept of what I should anticipate.
I understood something could not be right because all whiteners had actually had the ability to bleach these stains. I began emailing the assistance personnel right now Might 8, 2020 and described in detail my issues. Each time I would email customer assistance I would put on e-mail 5th Notification, sixth Notification and so on.
NO CUSTOMER CARE so I emailed and text "I would like a refund period" (). Today June 25, 2020 I got a call from a SNOW worker Nicolas who said this wasn't his task to call customers however thought, he would require time to call and see if he might assist.
There are wired and wireless devices he ask what I had, I stated, "I didn't see an option simply the wired" He stated, the wireless had the blue and red LED lights which activate the serum, the wired did not offer both that's why mine wasn't working. I request for a refund or exchange I was not given either - .
No need to make a return. Refund has actually been processed. Please enable 5-7 business days for refund to be processed. A present and letter are being mailed to consumer and will be provided within the next 3-4 business days. I thought long and hard on what problem to examine BBB's checklist in regards to how the individual that called me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the issue go saying "you are the only person we know about that our item has not worked for them.
He was talking I was listening about I had actually the wired device and that just had the blue LED so that's most likely why is wasn't working for me nevertheless the wired gadget has the blue and red LED lights that activates the whitening serum, that's what the Celebrities use. I finally got to say my AD did not offer the cordless and no mentions how the wired you might plug in your phone and most ADS on Facebook reveals the wired. .
I do not understand the cost of the wireless and still do not. That's when he started getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not think he even believed I was the one that he lied to, I was the one that had actually been SCAMMED in the very first place and I desired my Money back on Something That has been misrepresented and I did not receive what they knew was a faulty device ().
00 each and then amounted to the gift package for you as $ 20 some dollars. The presents mean absolutely nothing to me what I request for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then practically 5 months for somebody like this man to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally attacking because I request for a refund (which their return policy states you will be guaranteed or cash back in 1 month!) or exchange my wired gadget to a wireless gadget, to see if the cordless work like he said.
The bullying to attempt and make me think it was just my problem, pushing top of thatand being verbally Abusive when I ask for a refund or an exchange (which is specified clearly you can return in 30 days) or 100% guaranteed or your cash back is mentioned in his Business Policy).
I dare this person to call me from the Company imitating he was going to help me however instead wastrying to scam me again by stating "he didn't believe I might get a refund. I desire the Corporation of SNOW to be familiar with the strategies used in what must have been an easy refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually already been addressed. Customer was fully refunded 26 JUNE 2020 - . Customer kept system and gifts. 06/22/2020I placed an order nearly 6 weeks ago and still no delivery and no response to three follow ups. This is not a low-cost item, putting the cash out to get absolutely nothing or any response is not okay.
I live in San Diego, shipping from AZ ought to take no more than two daysOrder has actually been pushed to the front of the line. We excuse the inconvenience triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to capture up and get to as lots of consumers as possible.
06/22/2020I ordered a teeth whitening kit on Might 21, 2020. It is now June 22 and I have actually not gotten any details about when my order might be delivered. I have actually emailed the business 3 times and have not received any reaction (). The purchase verification email that I got from Snow stated that orders might be delayed 1-2 weeks due COVID-19, but did not provide an estimated shipping timeframe.
We apologize for the trouble triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to catch up and get to as numerous clients as possible. Order has been pressed to the front of the line to ship quickly. please refer to tracking verification e-mail.
06/21/2020I put an order for Snow teeth Whitening on 5/21/ 2020. I right away got an e-mail that my order would arrive in 1-2 weeks. . I got a created e-mail on 5/24 stating that my order would show up in 7-14 days. My account was charged on 5/26. I sent out an email checking on my order on 5/31.
Called 6/8, no action. Emailed 6/10, no response. Calles 6/16, no response. . I do not even understand if they are still in organization. Searched their website and it says they are attempting to ship orders placed by May 4th? Why are they taking new orders and charging consumers if they can't fill them.
Order has been pressed in front of the line to deliver out among thousands of other orders. We apologize for the trouble caused. At the moment we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as many consumers as possible.
06/19/2020I placed my order on 5/23/20, as of today 6/20/20 I still have not received shipping/tracking details. I have actually emailed twice and called with no success. Finally today spoke to representative who mentioned they would email me tracking information but could not offer ship date. I purchased 1 package at complete rate and another at half off, invested an overall of $224.